Are you not satisfied with your order and want to return products?

If you return your order, you will of course get yours money back (BEachen ours Right of withdrawal With 14 Days Cancellation period). You can easily contact us for damage to the product. Select the right return base below and follow the instructions.

Retour: Your product is not defective

You can return the following items:

  • Your product is new and in the original packaging
  • You received the wrong product

Send us an email to Studio@palaius.com with the subject "return". Note our Right of withdrawal With 14 days withdrawal period.

  • You have to bear the costs of a return yourself
  • Increased costs are incurred when large products are returned. When picking up by a freight forwarder, € 89 will be incurred here

Delivery damage: Your product was delivered defective

  • If your order or a product has been defective in your order, just contact our customer service at Studio@palaius.com with the subject "Doa"

Warranty: Your product is defective

  • Your product is defective and falls into the statutory warranty? Get in touch with our customer service at Studio@palaius.com with the subject "Warranty"